Commonwealth Travel Service Corporation Pte Ltd
Commonwealth Travel Service Corporation Pte Ltd (“CTC”) is one of the leading travel and tour operators in Singapore. CTC has achieved the ISO 9001 certification in 2010, a testament to CTC’s commitment to their customers for a streamlined and documented operational processes in the operations.
The consultant conducted interviews with respective function representatives to determine the gaps and proposed recommendation to improve the Quality Management System to meet ISO 9001 requirements. This process allowed the company to streamline and document the operational processes which helped the company to standardise the operational processes.
The consultant has personalised and customised the approach to meet travel industry unique needs.